HeartCode FAQs

FAQs for HeartCode BLS, HeartCode ACLS, and HeartCode PALS

 

IS THE HEARTCODE ONLINE COURSES RIGHT FOR ME?

HeartCode Online Courses are completed online in an internet browser through a program developed by Healthstream.  This program utilizes many case scenarios and simulations in a format similar to video simulation games.  HeartCode Online Courses are recommended for those who are both comfortable with using a computer and enjoy simulation games.  However, for those who have difficulty with computers or simulation games, we recommend an in-person course.

CAN I TAKE THE HEARTCODE ONLINE COURSE IF THIS IS MY FIRST TIME TAKING THIS TYPE OF COURSE?

HeartCode BLS Online, HeartCode ACLS Online, and HeartCode PALS Online may be used for first time and renewal students.  Since a traditional class offers far more hands-on practice with an instructor, we still recommend an actual classroom setting for first-time students. However, this course is approved for the first time as well as renewing students.

HOW LONG DOES IT TAKE TO COMPLETE THE ONLINE COURSE AND SKILLS TESTING?

HeartCode Online works well for those who need flexibility in their schedules as it allows you to start, stop, and resume your online course as needed.

The length of time to complete the online HeartCode courses are as follows:

HeartCode BLS Online - 1.5 to 2.0 hours, depending on the level of the student's experience

HeartCode ACLS Online - 6.5 to 7.0 hours, depending on the level of the student's experience

HeartCode PALS Online - 6.0 to 9.0 hours, depending on the level of the student's experience

The length of time to complete the required skills session for each course are as follows:

HeartCode BLS Skills - 15 to 45 minutes, depending on the level of the student's experience

HeartCode ACLS Skills - 30 to 60 minutes, depending on the level of the student's experience

HeartCode PALS Skills - 45 to 60 minutes, depending on the level of the student's experience

HOW LONG DO I HAVE TO COMPLETE THE COURSE?

Students have as long as needed to complete the online portion.  Once the online portion has been completed, we recommend that students schedule their skills sessions within 60 days after completing the online portion.

WHAT IS THE CANCELLATION POLICY?

Upon registering for the class, students will receive an e-mail with instructions with their access code on how to access their HeartCode Online Course.  Since this is an online course, the online portion of the class is non-refundable.  However, the skills portion of the class is refundable if students choose not to complete their skills session.  Find more detailed information regarding our cancellation policy.

WHAT IF I HAVE TECHNICAL DIFFICULTY WITH THE PROGRAM?

For your convenience, we have developed a direct link for students to access their class on our website.  However, the program is developed by Healthstream, who can provide any technical support or assistance needed with any of the HeartCode Online Courses.  Healthstream technical support is available Monday through Friday from 5 am to 5 pm PST and can be reached at 1-800-521-0574 or by emailing them at [email protected].

WHAT ARE MY COMPUTER REQUIREMENTS?

The recommended minimum computer requirements are:

Internet Connection:  Broadband/T1/Cable/DSL/Fiber

Operating System:  PC or Mac running either Windows 7+ or Mac OSX 10.6+

Processor Speed:  1+ GHz Pentium or equivalent

Memory:  1+ GB RAM

Web Browser:  Internet Explorer 9+, Chrome (Recommended), Firefox.  *HeartCode Online Courses are not compatible with the Edge browser.*

Required Plug-ins:  Adobe Flash 10 or above, Adobe Acrobat Reader (latest version)

 

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